shipping
Shipping is free and with tracking number.
We ship with CORREOS, the national Spanish parcel provider.
So far, we only provide a standard shipping option (no express shipping).
Your Kimono is sent from our studio in Barcelona in a compostable and reusable mailer.
It arrives within 7 business days after you placed your order.
In case your package is delayed, please contact hello@samzari.com
To avoid too long transport routes, we ship within the following countries in Europe:
Albania | Austria | Belarus | Belgium | Bosnia and Herzegovina | Bulgaria | Croatia | Cyprus | Czech Republic | Denmark | Estonia | Faroe Islands | Finland | France | Germany | Gibraltar | Greece | Greenland | Guernsey | Hungary | Iceland | Italy | Ireland | Latvia | Liechtenstein | Lithuania | Luxembourg | Malta | Moldova | Monaco | Montenegro | Netherlands | North Macedonia | Norway | Poland | Portugal | Romania | San Marino | Serbia | Slovakia | Slovenia | Spain | Sweden | Switzerland | Turkey | Ukraine | United Kingdom | Vatican
payment
You can pay with the following payment methods:
> Credit / Debit card (VISA, Mastercard, American Express and more)
> Apple Pay / Google Pay
> PayPal
> PayPal Card Processing
> direct bank transfer
return
In case you would like to return an item, please send an email to hello@samzari.com
Leave a note whether you prefer a full refund of the price or to choose another item instead.
You can return your items within 14 days after they arrived at your address.
Items for return must be in the same clean and complete condition in which you received them.
After we received your request, you will be informed about further steps.
Items for return are to be sent back to the studio in Barcelona:
Andjelika Eissing-Patenova
Carrer de Milà i Fontanals 32, 3-1
08012 Barcelona
Spain
refund
After your return request has been approved after inspection, a refund of the full price will be processed.
A credit will be transferred to your original method of payment within 7 business days.
As a one-person-brand, unfortunately we cannot offer a coverage of the shipping costs for possible returns.
That is why you, the customer, are responsible for paying the shipping costs for your return.
If you haven’t received a refund after 14 days, please contact your bank first.
If that doesn’t help, contact hello@samzari.com and we will find a solution together.
need help?
Contact hello@samzari.com for any questions